Case Studies 

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From Family Start‑Up to Global Exit

A small, family‑run software business came to us with a brilliant product but no structure around it. They had the vision — they just needed the foundations to grow.

How We Helped
- Built the operational backbone: HR, payroll, staff processes, office systems  
- Clarified their offer and strengthened client‑facing messaging  
- Introduced scalable processes so the business could grow without chaos  

The Outcome
With solid systems and clear direction, the company expanded nationally, then internationally, before being acquired in a multi‑million‑pound deal.

The Impact
A simple idea, supported by strong structure and steady guidance, became a global success story.​

From One Van to a National Operation

The vehicle repair business began as a single mobile repairer with a loyal client base but no internal structure. Work was coming in, but the business had no systems, processes, or operational backbone to support growth.

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How Helicopter View Helped

We stepped in to stabilise the foundations and create a business that could scale. This included:

• Introducing clear operational processes for bookings, repairs, invoicing, and customer communication

• Building basic HR, compliance, and safety frameworks for mobile technicians

• Creating structure around pricing, service levels, and client management

• Supporting the transition from a one‑person operation to a coordinated repair network

• Bringing in staff from mobile techs to office staff to accounts

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The Outcome

With systems in place,the business expanded quickly — adding new technicians, improving turnaround times, and strengthening relationships with national clients. What started as one repairer on the road became a structured, reliable, multi‑technician service with the capacity to grow.

​The Impact

This project shows how the right structure can turn a busy but chaotic mobile service into a scalable, professional repair network.

From Chaos to Control

The facilities management company was a busy but failing operation in many areas Demand was high, but the business had no structure, no compliance, and no financial visibility. The team were firefighting daily, with no processes to support them.

How Helicopter View Helped

• Rebuilt core operational systems for scheduling, admin, and job tracking

• Introduced compliance frameworks across waste, fleet, H&S, and subcontractors

• Established financial controls and consistent invoicing

• Clarified roles and created clear communication channels

The Outcome

The business moved from crisis mode to stability within months. Cashflow improved, compliance risks were removed, and the team finally had the structure to deliver work reliably.

The Impact

A failing facilities company became an organised, compliant, and scalable operation — ready for sustainable growth.

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